Shipping & Returns

4.1. The trade of the store is operated and the goods are delivered throughout Lithuania.

 

4.2. Delivery service (logistic services) are provided by postal services.

 

4.3. Charges and delivery terms applicable to the delivery service are specified in the Delivery Rules.

 

4.5. If the delivery of the goods is impossible due to the fault of the Buyer or due to circumstances of the Buyer, the goods are not re-delivered (except in cases where the Buyer pays for the re-delivery of the goods) and the money paid for the goods in advance is refunded after deduction of the delivery fee.

 

4.6. The Buyer agrees that in exceptional cases the delivery of the Goods may be delayed due to unforeseen circumstances and circumstances beyond the control of the Seller and/or the delivery service of GLS delivery service employees. In such a case, the Seller undertakes to contact the Buyer immediately and agree on the delivery of the goods.

 

4.7. In all cases, the Seller shall be exempt from liability for breach of the delivery terms if the goods are not delivered to the Buyer or delivered not in time due to the Buyer’s fault or due to circumstances of the Buyer.

 

4.8. During the delivery of the Goods, the Buyer must, together with the representative of the delivery service, check the condition of the parcel package and the Goods delivered, without the Buyer having checked the parcel and the Goods condition and without record of the parcel packaging and the Goods damage/defect, the parcel is deemed to have been delivered intact, and the goods delivered are of high quality and proper.

 

5. Cancellation of Agreement. Replacement and Return of Goods

 

5.1. The Buyer has the right not to give reasons for cancelling the Purchase-Sale Agreement concluded in the Store by notifying the Seller thereof in writing no later than within 14 (fourteen) calendar days from the day of delivery of the goods or the date of conclusion of the Agreement (if the goods have not yet been delivered at the moment of cancellation), completing the return form which can be requested by e-mail: questions@acorustea.eu, and submit it to the Seller by e-mail: questions@acorustea.eu

 

5.2. After having submitted a written notice of cancellation and completing the return form, the Buyer must return the goods (if they have been delivered) no later than within 14 (fourteen) calendar days by sending it to the Seller’s registration address. The cost of returning/sending the goods is borne by the Buyer.

 

5.3. The Seller shall return to the Buyer no later than within 14 (fourteen) calendar days all sums paid for the purchase and delivery of the Goods. The Seller has the right not to return the sums paid to the Buyer until the goods are returned to the Seller or until the Buyer provides proof that the Goods have been shipped to the Seller.

 

5.4. For the reasons specified in Clause 5.1 of the Rules, the returned Goods must be undamaged, have no loss of commercial appearance (unbroken and undamaged label, non-teared protective film, etc.), consumable properties and cannot be used. The Goods must be returned in the original package, the same package as the Buyer received, necessarily providing the purchase of the Goods and other documents. If the Goods are not fully assembled, are damaged, irregular, or not properly packaged, the Seller has the right not to accept the goods, not to change them and not to return the money paid for the goods by the Buyer.

 

5.5. The Buyer, having acquired the defective Goods and having recorded it in accordance with the procedure specified in Clause 4.7 of the Rules, shall have the right to apply to the Seller with a request within 14 (fourteen) calendar days from the delivery/retrieval of the Goods:

 

5.5.1. to replace with similar good quality Goods;

 

5.5.2. to reduce the purchase price of the Goods;

 

5.5.3. to unilaterally terminate the Agreement and return the price paid for the Goods.

 

5.6. In the case referred to in Clause 5.5.1 of the Rules, the Seller shall bear the costs of returning the Goods and delivery of similar goods.

 

5.7. In the case specified in Clause 5.5.3 of the Rules, the Seller shall refund the price of the Goods paid to the Buyer, including delivery costs, as well as cover the cost of returning the Goods to the Seller.

 

5.8. In all cases, the money shall not be returned to the Buyer for those Goods which have been intentionally or negligently damaged by water, high temperature, sharp objects, etc., and the Buyer has not detected the relevant violations and has not recorded it in accordance with the procedure set out in Clause 4.7 of the Rules.

 

5.9. If the Buyer is not supplied with the Goods it ordered, the Buyer shall inform the Seller thereof within 3 (three) business days, and at its own expense shall undertake to replace them with the appropriate Goods.

 

5.10. In case the Seller does not have the ordered Goods, it shall return the money paid to the Goods to the Buyer no later than within 14 (fourteen) calendar days from the day of ordering the Goods, informing the Buyer accordingly about the situation.