TERMS AND CONDITIONS OF PURCHASE

1. General Provisions

 

1.1. These Goods’ Purchase-Sale Rules (hereinafter referred to as the Rules) establish the general terms and conditions of use of the online store questions@acorustea.eu  (hereinafter referred to as the Store).

 

1.2. The goods indicated in the Store are sold by Švenčionių vaistažolės, company code 178605343, registered address: Adutiškio str. 3/4, LT-18110 Švenčionys, Lithuania.

 

1.3. These Rules are the legal document binding on the Buyer and the Seller and become the Goods’ Purchase-Sale Agreement (hereinafter referred to as the Agreement) concluded between the parties from the moment of the Buyer’s order and payment.

 

1.4. The Buyer is deemed to have read the Rules upon ordering the Goods.

 

1.5. The Seller reserves the right to modify, amend or supplement the Rules that apply to the order submission.

 

2. Registration and Processing of Personal Data

 

2.1. The Buyer, in order to use the Store and purchase the Goods offered therein, puts the selected Goods into the Shopping Cart, presses the button “BUY” and confirms that it has read the rules and filled in personal data (name, surname or legal entity name and code, telephone number and e-mail) (if the delivery by courier service is selected)) and by the way of delivery, submits the order for further execution (performs the following actions related to the Payment of the Goods as specified in Clause 3.2 of the Rules).

 

2.2. The Buyer is responsible for the accuracy, correctness and completeness of the data provided at the time of the order. If the information provided by the Buyer changes, it must inform the Seller immediately.

 

2.3 By submitting its data, the Buyer together gives the Seller the right to collect, store, systematize, use and manage all and any personal data provided by the Customer directly or indirectly in the course of placing the Goods’ order in the Store for the purposes provided for in these Rules.

 

2.4. Personal data provided by the Buyer will be processed in accordance with the requirements of the Law on Legal Protection of Personal Data of the Republic of Lithuania, as well as other legal acts of the Republic of Lithuania regulating the processing and protection of this data.

 

2.5. The Buyer’s personal data will be used for the sale and delivery of the goods, for issuing the accounting documents, returning the overpayments and/or money for the goods returned by the Buyer while performing other obligations arising from the Purchase-Sale Agreement.

 

2.6. The personal data provided by the Buyer shall be used exclusively by the Seller and its partners with whom the Seller cooperates in the delivery of the Goods and/or other services related to the placing or performance of the Buyer’s order.

 

2.7. The Seller may use data not directly related to the Buyer’s person for statistical purposes, i.e. details of the goods purchased. Such statistics will be collected and processed in such a way as to prevent the disclosure of the identity of the Buyer or other personal data that would make it possible to identify the person.

 

2.8. The personal data of the Buyer will be stored for no longer than required by the established data processing purposes. When personal data becomes redundant for the purposes of their processing and/or the retention period is over, they will be destroyed.

 

3. Goods’ Prices, Payment Order

 

3.1. Goods shall be sold to the Buyer at prices valid at the moment of placing the order in the Store.

 

3.2. The Buyer can pay for the goods with Paysera or PayPal payment system.

 

3.3. The Seller confirms that Švenčionių vaistažolės is responsible for the collection of money.

 

4. Delivery of Goods

 

4.1. The trade of the store is operated and the goods are delivered throughout Lithuania.

 

4.2. Delivery service (logistic services) are provided by postal services.

 

4.3. Charges and delivery terms applicable to the delivery service are specified in the Delivery Rules.

 

4.5. If the delivery of the goods is impossible due to the fault of the Buyer or due to circumstances of the Buyer, the goods are not re-delivered (except in cases where the Buyer pays for the re-delivery of the goods) and the money paid for the goods in advance is refunded after deduction of the delivery fee.

 

4.6. The Buyer agrees that in exceptional cases the delivery of the Goods may be delayed due to unforeseen circumstances and circumstances beyond the control of the Seller and/or the delivery service of GLS delivery service employees. In such a case, the Seller undertakes to contact the Buyer immediately and agree on the delivery of the goods.

 

4.7. In all cases, the Seller shall be exempt from liability for breach of the delivery terms if the goods are not delivered to the Buyer or delivered not in time due to the Buyer’s fault or due to circumstances of the Buyer.

 

4.8. During the delivery of the Goods, the Buyer must, together with the representative of the delivery service, check the condition of the parcel package and the Goods delivered, without the Buyer having checked the parcel and the Goods condition and without record of the parcel packaging and the Goods damage/defect, the parcel is deemed to have been delivered intact, and the goods delivered are of high quality and proper.

 

5. Cancellation of Agreement. Replacement and Return of Goods

 

5.1. The Buyer has the right not to give reasons for cancelling the Purchase-Sale Agreement concluded in the Store by notifying the Seller thereof in writing no later than within 14 (fourteen) calendar days from the day of delivery of the goods or the date of conclusion of the Agreement (if the goods have not yet been delivered at the moment of cancellation), completing the return form which can be requested by e-mail: questions@acorustea.eu, and submit it to the Seller by e-mail: questions@acorustea.eu

 

5.2. After having submitted a written notice of cancellation and completing the return form, the Buyer must return the goods (if they have been delivered) no later than within 14 (fourteen) calendar days by sending it to the Seller’s registration address. The cost of returning/sending the goods is borne by the Buyer.

 

5.3. The Seller shall return to the Buyer no later than within 14 (fourteen) calendar days all sums paid for the purchase and delivery of the Goods. The Seller has the right not to return the sums paid to the Buyer until the goods are returned to the Seller or until the Buyer provides proof that the Goods have been shipped to the Seller.

 

5.4. For the reasons specified in Clause 5.1 of the Rules, the returned Goods must be undamaged, have no loss of commercial appearance (unbroken and undamaged label, non-teared protective film, etc.), consumable properties and cannot be used. The Goods must be returned in the original package, the same package as the Buyer received, necessarily providing the purchase of the Goods and other documents. If the Goods are not fully assembled, are damaged, irregular, or not properly packaged, the Seller has the right not to accept the goods, not to change them and not to return the money paid for the goods by the Buyer.

 

5.5. The Buyer, having acquired the defective Goods and having recorded it in accordance with the procedure specified in Clause 4.7 of the Rules, shall have the right to apply to the Seller with a request within 14 (fourteen) calendar days from the delivery/retrieval of the Goods:

 

5.5.1. to replace with similar good quality Goods;

 

5.5.2. to reduce the purchase price of the Goods;

 

5.5.3. to unilaterally terminate the Agreement and return the price paid for the Goods.

 

5.6. In the case referred to in Clause 5.5.1 of the Rules, the Seller shall bear the costs of returning the Goods and delivery of similar goods.

 

5.7. In the case specified in Clause 5.5.3 of the Rules, the Seller shall refund the price of the Goods paid to the Buyer, including delivery costs, as well as cover the cost of returning the Goods to the Seller.

 

5.8. In all cases, the money shall not be returned to the Buyer for those Goods which have been intentionally or negligently damaged by water, high temperature, sharp objects, etc., and the Buyer has not detected the relevant violations and has not recorded it in accordance with the procedure set out in Clause 4.7 of the Rules.

 

5.9. If the Buyer is not supplied with the Goods it ordered, the Buyer shall inform the Seller thereof within 3 (three) business days, and at its own expense shall undertake to replace them with the appropriate Goods.

 

5.10. In case the Seller does not have the ordered Goods, it shall return the money paid to the Goods to the Buyer no later than within 14 (fourteen) calendar days from the day of ordering the Goods, informing the Buyer accordingly about the situation.

 

6. Settlements

 

6.1. Pay by STRIPE (VISA, MASTERCARD, MAESTRO): for your convenience, we offer you to pay for the goods with via stripe platform. If you choose this payment method, you will pay for the order immediately!

 

6.2. IMPORTANT! Card payments are accepted only if your card issuing bank participates in secure online payment programs (MasterCard SecureCode or Verified by Visa). Once you have registered your card data, you can be redirected to the bank page that issued your card for the security code that is required to verify your identity. If your payment is not approved, please contact the bank that issued your card or choose another payment method.

 

6.3. We will cancel the order, if you do not pay for the goods within 5 business days, .

 

7. Exchange of Information

 

7.1. The Seller shall send all notifications and otherwise contact the Customer by provided e-mail or telephone.

 

7.2. The Buyer shall send and receive all communications and inquiries by e-mail (questions@acorustea.eu)

 

8. Cookies

 

8.1. Cookies: We use cookies to get information about how you use our Website. Cookies allow us to improve and simplify our user experience using our Website. Basically, the information does not include any data that would allow us to individually identify you as a natural person. We will process your data using cookies as long as your consent is valid.

 

9. Final Provisions

 

9.1. These Rules are drawn up in accordance with the legal acts and the relations arising from them are governed by the law.

 

9.2. In case of damage, the guilty party shall indemnify the other party for direct losses according to the procedure and bases established by the laws.

 

9.3. All disagreements arising from the implementation of these Rules shall be settled by negotiation. In case of failure to reach an agreement, disputes shall be settled in accordance with the laws.